Terms & conditions

Come2scilly (hereinafter called ‘the Agent’) acts as a letting Agent on behalf of the Owners, and on confirmation of booking, the agreement is deemed to be between the Hirer and the Property Owner. Whilst every care has been taken in the description of each property, no liability can be accepted by the Agent for any subsequent change made by the Owner. Neither can the Agent be held responsible for the actions of either the Hirer or the Property Owner.

Bookings

The person making the booking must be over 21 years and must be a member of the occupying party. This person takes responsibility for payment, and agrees to these Terms and Conditions on behalf of all persons listed on the Booking Form including any persons substituted or added at a later date.

Deposit

Your booking must be made on our official booking form and sent to us with a deposit of one third of the total rental. Failure to do this may result in the dates being re-let. No booking shall be deemed to have been made until a booking form and remittance is received and confirmed.

Balance

The final balance is due six weeks before arrival. Non-payment of this balance by the due date may be taken as cancellation and the Agent may endeavor to relet the property. This should not be seen as relieving the Hirer of his legal responsibility to pay the full amount should the property remain unlet. If the Agent manages to relet the property, the Agent may refund to the Hirer some or all of the monies paid, less the booking fee and administration charge of £30.00.

Payment

All payments to be made by cheque. Overseas guests may pay by sterling cheque drawn on a UK Bank or by electronic transfer. Any bank charges for payments from overseas guests must be paid by the guest at the time of the transaction.

Insurance

Upon confirmation of your booking, you have entered a legally binding agreement to pay for the cost of your holiday in full. We strongly recommend that you take out suitable cancellation insurance. We enclose details of an insurer, but you may prefer to use you own. Your insurance should cover all risks, including cancellation, accident, breakdown, loss or damage to personal property. Neither the Owner nor the agent shall be held responsible or liable for any loss or damage suffered by the guest or members of the party.

Cancellation

All cancellations must be advised by telephone, followed by as soon as possible by written confirmation.
The Hirer remains liable for the full amount of the holiday rental, including the balance payment when due, if this has not been already paid. Come2scilly will endeavor to relet the holiday period or part thereof and if successful once the balance has been paid for the new booking will refund the rental paid less an administration fee of £30.00. The booking fee is not refundable. If a reduction in rental has to be made to secure a new booking, the hirer will be receive the respective pro rata amount less the admin and booking fees. If it is not possible to relet the property no monies will be refunded.

Occupation of the Property

Properties are unless otherwise stated in the property description available from 3.00pm on the first day of your holiday until 10.00 am on the day of departure. The property is occupied only for a holiday, and the total number of persons should not exceed the number stated in the property description.

Obligations of the Hirer

To notify the Agent as soon as possible and pay for any loss or damage to the property, however caused reasonable wear and tear excluded. To ensure that good care is taken of the property and is left in a clean and tidy state on departure. Not to part possession of the property and share it except with members of the party shown on the booking form. Not to cause annoyance or nuisance to occupants of adjacent properties. The right of Entry to the property at all reasonable times is reserved by the Owner/Caretaker or Agent with or without workmen for the purpose of inspection or to carry out any repair deemed necessary to the property or equipment, including gardening.
Party’ bookings, bookings from persons under the age of 25, or groups where the majority of the members are under the age of 25 are not normally accepted but special considerations will always be given upon receipt of full details.

Complaints

Whilst every care is taken to ensure complete satisfaction with your holiday accommodation, in the unhappy event of your having cause for complaint, the matter should be reported to the Agent. No complaint will be entertained at the end of the holiday or after the Hirer has returned home. Reports, appreciative comments or constructive suggestions for improvement will always be gladly received. In matters of equipment going wrong, it should please be realised that although frequently checked, items not reported by departing occupants may escape attention. In cases of failure or malfunction of domestic appliances or equipment, furniture, fittings, drainage, electricity / gas / water / fuel supplies, telephone and including loss of colour or picture quality of TV receivers, the Owners / Agent will use their best endeavors to have all such faults and failures corrected as soon as possible after the same shall have been reported to them, but in the case of items requiring expert attention the Owners/ Agent’s liability shall be limited to the passing of the request for service to their usual suppliers or repairers. No responsibility can be accepted for any subsequent delay on the part of such suppliers or repairers for any loss of frozen food due to failure or inadequacy of the refrigerator, which may or may not be of a type having a special or separate storage compartment.
Some of our properties are built of granite and can be subject to damp problems. Whilst every step to ease this condition will be taken, given the location of the Islands and during prolonged periods of wet weather there may be evidence of damp.

Unavailability of the property

If the property is unavailable for the dates booked for reasons beyond the Owner’s / Agent’s control, including without limitation; flooding; fire; significant damage to the property; or failure of utility services to the property, we will try to find an appropriate alternative property or should this not be possible we will refund any monies paid. Neither the Owner / nor the Agent will have any other liability to you.

Pets

Pets are only accepted where described in the property description. They are not permitted in bedrooms or on furniture, nor should they be left unattended in the property. The property should be thoroughly cleaned before departure to remove traces of pets, as should any garden area.

Price change

The Agent reserves the right to amend prices quoted on their website and in advertising material due to errors, omissions or changes of VAT.

Cleaning & Damage Charges

The Agent reserves the right to charge the Hirer for extra cleaning, rectification/repair or replacement that may be necessary on the departure of the Hirer. The word of the Owner or their representative will be final in this respect.

Breach of Contract

If you commit a serious breach of these Terms and Conditions the Owner/Agent will have the right to terminate your booking. If you are already at the property the Owner / Agent may require you to vacate it immediately. A serious breach includes without limitation, failure to comply with rules of the house or health and safety advice or circumstances where your behaviour or that of other members of the party or pets is likely to have a significant adverse effect upon those staying or living nearby the property. In the event of a serious breach of these Terms and Conditions no refund of the rental will be returnable.