Terms & conditions

These terms and conditions have legal effect, so it is important that you read them carefully and raise any questions you may have with Scilly Hols Ltd, trading as Come2Scilly..

Scilly Hols Ltd (hereinafter called ‘the Agent’ or ’we’) acts as a letting agent on behalf of the owners of properties we manage (hereinafter called ‘Owners’). Upon confirmation of your booking a contract has been formed between you (hereinafter called the ‘Hirer’ or ‘you’), the Agent and the Owner. Whilst every care has been taken in the description of each property, no liability can be accepted by the Agent for any subsequent change to the property made by the Owner. Neither can the Agent be held responsible for the actions of either the Hirer or the Owner.

Your understanding and acceptance of our booking conditions

By signing the Booking Form you are confirming that you have read and understand our Terms and Conditions, and accept them. By making a confirmed booking with the Agent you are entering into a binding legal contract and from that point have a legal liability to pay the full amount due in respect of the week(s) you have booked.


The person making the booking must be over 18 years old and must be a member of the occupying party. That person takes responsibility for payment, and agrees to these Terms and Conditions on their own behalf and on behalf of all persons listed on the Booking Form, including any persons substituted or added at a later date. No booking shall be deemed to have been made until the completed Booking Form and remittance is received and confirmed. We do NOT accept bookings from ‘Stag’ or ‘Hen’ parties without prior arrangement.


Should be made by bank transfer (BACS) in £ sterling. Any bank charges for payments from overseas guests must be paid by the guest at the time of the transaction.


The deposit is non-refundable. Your booking must be made on our official Booking Form and sent to us with the deposit as specified on the Booking Form. Your booking will not be complete until the completed Booking Form and the deposit is received in cleared funds and confirmed by us. If we do not receive the form and deposit within 5 days of the original request for the booking we reserve the right to re-let those dates.

Balance Payment

The full balance is due no later than eight weeks prior to the Start Date of your booking. Scilly Hols Ltd shall not be responsible for sending reminders of the due date for the balance payment. If your booking is made less than eight weeks before the Start Date, the full rental fees must be paid at the time of submitting your completed Booking Form. Non payment of the balance by the due date will, unless otherwise agreed, constitute cancellation and the Agents shall retain the deposit. See cancellation clause below.


Changing the dates of your holiday is subject to availability and the Owners approval. If the price of the new week is greater than the original booking, that extra cost will be met by the Hirer prior to arrival. If the cost is lower, we will issue a refund for the difference. There is a £90 administration charge to make this amendment. Changing to a different property after your booking has been confirmed, would constitute cancelling the original booking and making a new booking, subject to availability. Adding, removing or altering the guests on the Booking Form must be done in writing, there is no no charge for this amendment.


All cancellations must be provided in writing to the Agent and must be made prior to the Start Date. In the event of cancellation or abandonment by you, the Hirer, for any reason, the following cancellation charges apply:

* 56 days or more before the Start Date - deposit paid (33%)

* within 56 days of the Start Date - full rental amount (100%)

In the event of a cancellation as a result of Government imposed travel restrictions, by the Agents or the Hirer, we will refund the monies paid, less an administration fee of £90 inc. VAT.


We strongly recommend that you, the Hirer, and all other members of your party take out appropriate travel insurance to cover your liability to pay the full amount due for your accommodation and any other costs or losses arising as a result of, or in connection with, cancellation, delay, inability to travel, non-attendance, accident, loss of property, or any changes of circumstances which may affect the booking. You should be aware that the weather can easily disrupt travel arrangements to and from the islands which could incur additional and unexpected accommodation costs.
At Scilly Hols Ltd, we do not expect insurance companies to sell holidays. In turn we, and our Owners, do not insure any whole or part of your holiday payment; cover disruption to travel; breakdown; loss of goods; or curtailment of your holiday by any external reason whatsoever. Your booking is only accepted subject to our Terms and Conditions as published. If you choose NOT to take out adequate insurance then you have accepted that you have knowingly agreed that in the circumstances set out above, in event of you not using your booking for whatever reason, you will bear the cost of paying the full balance yourself.


Neither the Owner, nor the Agent, will accept liability for any personal injury or death, or loss or damage to personal property, suffered by you or members of your party at any point during your visit that is a result of foreseeable circumstances due to negligence on the part of the Hirer.

Occupation of the Property

Properties unless otherwise stated, are available from 18:00 on the first day of your holiday until 09:30 on the day of departure. Guests should provide us with a mobile ‘phone number so that they can be advised if the property is ready for occupation before 18:00. The property must only be occupied for the duration of the booking and by those persons stated on the Booking Form. The total number of persons at the property must not exceed the number as stated in the property description, including any exterior areas, where applicable.

Obligations of the Hirer

To notify the Agent as soon as possible and pay for any loss or damage to the property however caused, reasonable wear and tear excluded. To ensure that good care is taken of the property and that it is left in a clean and tidy state on departure. Not to part possession of the property and share it except with members of the party as stated on the Booking Form. Not to cause annoyance or nuisance to occupants of adjacent properties. If the property has a barbecue for the use of its guests, it is the responsibility of the Hirer to ensure that it is used safely and appropriately, and is cleaned after use.

The right of entry to the property at all reasonable times is reserved by the Owner/Caretaker or Agent with or without workmen for the purpose of inspection or to carry out any repair deemed necessary to the property or equipment, including gardening.


In the unhappy event of you having cause for complaint, the matter should be reported to the Agent as soon as reasonably practicable. In matters of equipment going wrong, it should be realised that although frequently checked, items not reported by departing guests may escape attention. In cases of failure or malfunction of domestic appliances or equipment, furniture, fittings, drainage, electricity/water/fuel supplies and including loss of colour or picture quality of TV’s or WiFi routers the Owner/Agent will endeavour to have all faults/failures corrected as soon as possible after the same has been reported to them. In the case of items requiring expert attention or replacement the Owner’s/Agent’s liability shall be limited to the passing of the request for service to their usual repairers or suppliers. No responsibility can be accepted for any subsequent delay on the part of repairers or suppliers, or for any loss of frozen/chilled food due to failure or inadequacy of the refrigerator/freezer. Some of our properties are traditional and built of granite and can be subject to damp problems. Whilst every step to ease this condition has been taken, given the location of the Islands and during prolonged periods of wet weather, there may be evidence of damp.

Reports, appreciative comments or constructive suggestions for improvement will always be gladly received. No complaint will be entertained at the end of the holiday, or when the Hirer has returned home.

Unavailability of the property

If the property is unavailable for the dates booked for reasons beyond the Owner’s/Agent’s control, including without limitation, flooding; fire; significant damage to the property; or failure of utility services to the property, we will try to find appropriate alternative accommodation or if this is not possible we will refund any monies paid in full. Neither the Owner nor the Agent will have any other liability to you.


Pets are only accepted where described in the property description. There may be an additional charge applicable for the pet - this can be found in the “Extra Information” tab of the property details. Where they are accepted, they are not permitted in bedrooms or on the furniture. They should not be left unattended in the property. The property must be throughly cleaned by the Hirer before departure to remove traces of pets, as should any garden/outdoor areas.

Where the property description states “No Pets”, or does not accept pets, the Owner/Agent cannot guarantee that there have been no pets in the property previously.

Price change

The Agent reserves the right to amend prices quoted on their website and in advertising material due to errors, omissions or changes in the rate of VAT prior to confirmation.

Cleaning & Damage Charges

The Agent reserves the right to charge the Hirer for extra cleaning, rectification, repair, or replacement that may be necessary on the departure of the Hirer. The word of the Owner/Agent or representative will be final in this respect.

Breach of Contract

If you commit a serious breach of these Terms and Conditions the Owner/Agent will have the right to terminate your booking. If you are already at the property the Owner/Agent may require you to vacate it immediately. A serious breach includes without limitation, failure to comply with the rules of the house; health and safety advice; circumstances where your behaviour, that of other members of the party or pets is likely to have a significant adverse effect upon those staying or living nearby the property. In the event of a serious breach of these Terms and Conditions no refund of the rental will be made.

Data Protection

As a commitment to the General Data Protection Regulation we will never share your information, in any form with a third party unless legally required or requested to do so.

Scilly Hols Ltd 2022